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Frequently Asked Questions


I need to return a Maxell product, what do I need to do?

Returns Procedure

Under the European Commission’s law – The Directive on Certain Aspects of the Sale of Consumer Goods and Associated Guarantees (1999/44/EEC), we advise customers in the first instance, to return the product to the retailer that you purchased from as only the retailer can offer an exchange, credit note or refund.

Please note that if your product is still under warranty, you will need to send the product in for inspection. Unfortunately we cannot refund postage costs and we are not liable if the product gets lost, stolen or damaged during delivery.